Southwest Airlines Community

That's wonderful to hear, @rpoplin. As long as the bins meet our normal size and weight criteria, they're totally fine. We look forward to welcoming you onboard next month! ... View more

I wanted to share my experience with customer service. When I called and explained the circumstances they immediately refunded my purchase of my deceased father in laws tickets as well as his early bird. The represenative on the line was so nice and understanding on our situation.   Thank you Southwest! ... View more

Regarding the credit, yes, you should be able to cancel the original reservation which will result in a refund of the points and taxes, then rebook the flight at the lower price.  My experience with cancelling points reservations is the taxes are refunded back to the method of payment.  The points will refund immediately so you can rebook immediately.  The refund of the taxes may take a day or two to post so as long as you don't mind that you should be good to go.   Keep in mind, if you purchased EarlyBird Check-In and cancel you will forfeit that purchase. You may have the same luck getting a refund of the difference in taxes if you do a change flight and rebook the same flight, but I don't have personal experience with that option.  Doing a change flight process would keep EarlyBird on the reservation.   --TheMiddleSeat ... View more