11-07-2018
09:01 PM
Hello Southwest Team, I have a few major complaints about the horribly long journey I took to get home. Lets start with the delayed flight out of New Olreans (Flight 3492). We had a layover in St Louis, MO and when we landed we were welcomed with yet another delayed flight, so we wait and wait and wait until being told it was cancelled all together. The airline staff did not do a proper job of relaying relative information to passengers with any alternatives other than oh well, guess we will have to find a flight for you tomorrow have fun finding a hotel at 11 o’clock at night. I was told at the Customer Assistance Gate in STL that the only thing that can be offered to me is the next flight at 5:30am. No hotel, no accommodations, just a $100 voucher for my troubles. I felt no empathy from anyone on Southwest airlines at this point and I have flown with you for years and even have the RR credit card through Chase Bank. Because of the delay and circumstances I had to make extra accommodations and spend way more money that a $100 dollar voucher and not to mention miss a whole day of work. I did not get into SAN DIEGO until 1:30PM the next day to find I had also missed a very important business meeting with my boss.
In summary, I spent over $250 in unexpected accomadations, $150 on over night care for my children, and a whole days pay.
Please have a Southwest supervisor contact me immediately.
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