I am a very loyal Southwest customer and never complain. Today, I was totally upset with the whole situation. We were told the flight was delayed but the plane was enroute and we would leave at 10:40. Then they announced the plane has landed. The suddenly out of the blue that airplane was no longer going to Houston. They decided it was now going to Pittsburgh. No explanation of the sudden switch. Then they reboook everyone with no say in the matter. So, my direct flight turn into a stop over in Nashville and instead of getting their at 12pm it is now 5pm. Other people were booked on the later direct flight. There was a reason I books the direct flight in the first place. Inwas trying to avoid Houston rush hour but now I will be put in the middle of it. They should have at least given us a say in the matter. There were enough gate agents to help people with the rebooking.
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