11-16-2018
05:40 PM
11-16-2018
05:40 PM
I keep track using a spreadsheet and also know how to filter my inbox based on title, both of which are effective, but thats besides the point. As customers we've all identified this as an area of improvement to the RR program from a customer's perspective. We all can agree a real solution would be a "wallet" section, however Southwest tells us the solution is to go through your email. If this is their solution, it leads me to speculate that they don't want to implement the real fix, cause it probably affects their bottom line. If that's the case, I wish SWA just came out and said to keep fares low, bags free, no change fees, and all the other great things they do, they're unable to implement a "wallet" section in your RR account. Maybe even a compromise, where the wallet section is benefit of being an A-lister. If you fly 25+ times in year I assume you also cancel or change flights often. So it would be nice perk to be able to manage the travel funds through your RR account. Finally, I disagree about the ease of rolling out a wallet section. They already have the travel fund data on a server, thats why you are able to do a lookup online. Name, Confirmation, Exp date, and fund value is already in that data set.
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SWA needs to live up to their "Transfarency" model. After years of this same issue, it seems like they are intentionally making it difficult for flyers to manage unused travel funds by the small restrictions they have implemented (probably hoping they go unnoticed). 1) You can no longer call and have funds looked up by CC. 2) Reduced the number forms of payment during a booking. 3) Emails list "Residual funds applied" instead of showing the actual confirmation number. So on and so forth. Let me be clear...applying the travel funds during a booking is easy, however knowing the confirmation numbers of the travel funds is extremely frustrating and seems to be setup in a way that unused travel funds remain unused, increasing profits. They expect flyers to keep track of confirmation numbers and funds outside of the RR platform, in hopes that we just forget. Some will say "Just do a better job of keeping track" or "It's in your email". Well, that is fine if you fly once a year, but for a-listers flying 25+ times a year its not acceptable, nor is going through emails a real solution (Southwest knows that). Its mildy infuriating that the people that fly frequently with Southwest are the ones that are getting stiffed by Southwest and their intentional lack of implementing a "wallet" type solution in RR accounts to view the user's unused travel funds. They setup these discussion forums for outreach purpsoses, so let's see if they really listen to what there customer's want.
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