12-13-2018
11:30 AM
12-13-2018
11:30 AM
@PSchlette wrote: I'm hoping someone can help. My bag was lost on a flight from Philadelphia to St. Louis on November 28th and so far no luck anyone finding it or turning it in. I know bags get lost, but this is the first time it has happened to me and I'm heartsick. I'm hoping one of the wonderful Southwest people just takes a quick look around for a lonely looking black and grey carry on size wheeled zippered bag with a blue bandana on the handle. It just cannot have disappeared. I'm guessing the tag came off and it's sitting unclaimed somewhere. I'll go to the "central location" I've been told unclaimed bags are sent to, but they won't tell me where that is. I know its a long shot but Southwest is known for its customer service and I have to believe it can be found and returned. It wasn't completely clear, but hopefully you have (or will) fill out a claim form: https://live.nettracer.aero/southwest-paxview/lostandfound/landing.do Make sure you include the description of the blue bandana. I don't know that they are able to go through the luggage necessarily but if there was some particular item inside maybe describe that too, or perhaps you are heartsick of the piece of luggage itself. I wasn't clear from your description if this was a carry-on that you did check, or that it was lost onboard. Southwest uses a contractor called Aero Services, they have a claim center in Scottsboro, AL. I don't believe that is open to the public however, although I've seen a phone number for them. This is separate from the unclaimed baggage outlet store, also in Scottsboro, AL although I supposed the items will end up there if unclaimed after a set time period.
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