12-27-2018
04:27 PM
12-27-2018
04:27 PM
I had my rapid reward account hacked. Over 79,000 points were stolen. Southwest is giving me the run around on restoring my points. I am hearing that this is happening nationwide to a lot of people and that Southwest is doing little or nothing to address the issue. They are nor at all acting on my numerous requests for specifics. I have contacted them several times. Their customer service folks are programmed to put you off when points are stolen, I am told. This is unacceptable, even though they have all the specifics on the individual who hacke my account. Eveeryone need beware. Points do not appear to be safe, and when stolen, Sotuhwest is looking th other way, it appears. Not good at all.
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