12-28-2018
08:00 PM
12-28-2018
08:00 PM
DEVASTATING EXPERIENCE THAT ALL PASSENGERS MUST BE AWARE OF: I tried all I could with customer service but without luck...so taking to social media. I made four flights in November for our family to travel to Puerto Vallarta for a week's vacation over Christmas. The night before leaving, December 21, I received a text that our flight had been cancelled. When I spoke with a very kind customer service agent, she told me that the flight was cancelled due to weather. HOWEVER, both she and I quickly noticed that there were no weather issues in DCA, nor in our connecting city, Houston, nor in Puerto Vallarta. She then explained to me THE AIRLINE CHANGED EQUIPMENT FROM A 175 PASSENGER PLANE TO A 143 PASSENGER PLANE AND OUR FAMILY WAS KICKED OFF THE FLIGHT. The agent explained that there were NO FLIGHTS FOR THE NEXT 5 DAYS TO OUR DESTINATION from our city nor any neighboring cities AND Southwest does not have any arrangements with other airlines. The best she could do was refund my flight.....how does that work? I have a family of four meeting the rest of our family for the Christmas holiday (all of which has been paid for) and I have no way of getting there! I was transferred to the Dallas office at 6:45pm just before closing and was told, "sorry, miss - the best we can do is refund you for your flight to your destination"... BUT I HAVE NO WAY OF MEETING MY FAMILY FOR CHRISTMAS. I am at a loss...
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