01-01-2019
07:04 PM
01-01-2019
07:04 PM
We previously purchased Original Flight #VHIT76 departing PHL @ 6am to MCO for arrival @ 08:35am on 12/22/18. I recieved a text message 2 hours prior to airport arrival the flight was cancelled, however flight on line stated ONTIME. Parking voucher for $66 was previously purchased for trip. Our travel party of (5) arrived at 3:30am to PHL & were told upon arrival the flight VHIT76 was cancelled [supposedly due to mechanical issues] & I was dismissed by counter clerk w/o resolve! When I questioned what we were to do,other reservations had already been made for the trip, I was told it was not SWA's issue, but mine & the only consoliation to be given to me was a $100 voucher that I argued up to $200 ea. I was advised that while I was "complaining" the only flight available to get us to MCO by 5:30pm with 5 seats was now not available. I was told the only flight (in southwest) that could get us to MCO that day was leaving out of BWI at 10 am. BWI is 2 hours away not including gas $50, $26 in tolls & $65 in additional parking fees. We drove to BWI & arrived by 7am Upon check in at BWI we were told the 10 am flight was over booked by 1, next available flight#584 to New Hampshire /MCO was @ 2:04 pm. [this flight was delayed 3 times also due to mechanical issues]We FINALLY left BWI at 5:30pm with another $200 voucher. Flight to New Hampshire continue to MCO, arrived at our resort at 1:30 am on 12/23/18 (18 hours late!) We lost a day in the Disney Parks that we paid $100/day/5ppl & a day at the resort that we paid $230/day! Upon arrival at MCO we received an email with another $200 voucher (totalling $600 ea) for future flights. We had saved for over a year to afford this vacation. Through no fault of Disney did we miss the the day in the park. We sat in BWI and delt with an extremely rude counter clerk named Serrica that refused to call bagage to find out luggage so we could make the 2pm flight. Not until supervisor Winsome was called, did she find & expidite our sitiation to get us on the 5:30 flight. $3000 in flight compensation that expires in 1 year does nothing for me when we already had this trip saved for. We lost time & tickets for the park. I would like those costs reembursed. When I called CS relations line, supervisor Shy was extremely rude at 8am and stated that no compensation would be given to us beyond the $600 unless we chose to cancel the return flight from MCO netting us $875 and stranding us in MCO. Why does SWA think its acceptable to give future flight passes and think we are going to use them when the original plane - TWO of them, were delayed due to MECHANICAL issues!?? Why would I get back on a SWA flight..Im not happy that I have another PAID flight coming up in Febuary with them again. Cant wait to sit in the airport for another DELAYED flight!
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