I just realized this today. I, too, as did the reservationist the second time I called, assumed they would check them in at a place where I would have been if on one of the other fares. However, instead I would have to check them in and pay early bird if I wanted them to do so. I decided to reduce my fare to the Wanna Get Away -- my refund was hefty (back to me). I will look at upgraded boarding at the gate (much cheaper than my Business Select Fare). Otherwise I will take the A-List/A-List Preferred checkin with sequential boarding. Seems like SWA is leaving money on the table but ... now I know! I will not book Business Select when traveling with my companion. That said, there seems to be LOTS of confusion over this area. Hopefully SWA either publicizes this ... explains to all agents and gate agents ... and customer service so the same message/policy is being applied.
... View more
