01-06-2019
06:25 PM
The worst customer experience in DEN over a damaged ski bag from Bill and Supervisor Jill- there was no apology for the damage until I pointed it out to them - Bill sarcastically told me I should have a hard ski bag - southwest wrippef the handles off our hard golf bag so they aren’t very good with hard cases either - they told me how I could go shop for a new one with their check for $75/ that won’t replace it - as I left the supervisor Jill was shaking her head at me / in shock at how bad the customer service was -
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