We had a 3 hour delay waiting for the plane to be deiced on Monday out of Seattle. Flight crew was great and served coffe and water while we waited. They explained that someone didn’t provide the correct direction to the contract crews. Anyway on my back to Settle I asked customer service if they could waive the $40 fee to upgrade my boarding position. The answer was no and the comment made was “ We could of not deiced the plane(laughter) . Pretty rude from a customer perspective.
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