I just got off the phone with customer service. I tried to add a ticket to our reservation but because of the childs age, I could not do it online! So I called your HORRIBLE customer service. As a result i lost the fare I was booking at. Your agent was rude disrespectful and not compassionate!! This is the third time during my flying with you that you have made my travel more difficult and more frustrating! I changed over from AA about a year ago and unless you FIX THIS RIGHT NOW, I will definitey be going back.
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