02-15-2019
03:33 PM
Thanks for responding @DancingDavidE - L&F report was verrry complete, including the BP. We just wanted to know if there is any kind of policy regarding this. FA had to pass my husband to take coat to gate, but didn’t say anything to anyone still on board.
... View more
02-15-2019
02:52 PM
My husband was on SW #1600 on 2/11/19 from CLE-DAL, with a stop in STL. After the STL passengers deplaned and the through passengers were counted, he moved up a couple of rows. As the flight left for DAL, he realized that his jacket was still in the overhead bin behind him. Except it wasn’t - when he asked the flight attendent, she told him that she thought someone had left it behind and given it to the gate agent in STL. Why she didn’t ask the remaining passengers if it was theirs, or offer to notify the gate agent is beyond me. We have filled out the official lost and found form (1521042) and are waiting not-so-patiently to hear back, but do we have any recourse here? It’s not like he left it on the plane - a SW employee took it and lost it for him. BTW - it had a boarding pass with his name on it in a pocket.
... View more
