02-20-2019
07:07 PM
Returned last night from Orlando on flight 1274 and arrived in Philadelphia at 11pm. I had crutches and a brace on and had to get out as quick as I could with my son and husband helping me while not holding up others. When we got home not even an hour later my son realized he left his cell phone in the seat back pocket in row 2 of the flight we were on. I contacted the airlines and they directed me to the web page to fill out a claim from and informed me they have crews come clean the plane and they would let us know if they found it. If we know exactly the seat and location of the phone why do we have to wait when it's the last flight of the night and it's been under an hour. My son cried all night. I can tell you from people that I knew, when they clean planes they don't turn things in. I left a school book once that I paid 160 for and I filed a claim and all I got in 30 days was we didn't find it. I also know it was in the seat back pocket and was so large it stuck out so I have no idea how no one found it and now I'm hoping someone will turn in my sons cell phone. We all misplace phone, but most times can go back and get them, but not when its in a plane. He has had the phone for almost 2 years and has been responsible and he was trying to help his mother who has a disability and we can't even get a response as to if someone checked the plane seat pocket where we sat. If we did not hear back today after filing a claim, I'm sure we are going to get the same as before a letter 30 days from now saying they can't find it with no true effort to find it.
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I flew from Philadelphia to Orlando on 2-11-19 to see my mother. I had been placed on crutches and in a non weight bearing status. I was placed in a wheelchair to prevent walking across the airport on crutches. When preboarding was done I was left sitting and was told someone would get me. I eventually took my place in line where I was assigned. When I turned in my boarding pass the woman that took my ticket said I should have got a wheel chair and pre boarded. I told her I had and then she saw it marked on my ticket. I kindly told her that no one came back to get me. There was no apology nothing. Very disappointed with how I was treated and left in a wheel chair when everyone else had been taken.
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