02-26-2019
11:25 PM
I booked a flight in August 2017 and southwest cancelled the flight. Not me. I was told that I could use the funds for a flight in the future and I tried to use it in October 2018. I wasn't able to because I was told it only lasted a year. I was never told this or I would have immediately picked the refund. Why is it only available for 1 year? Where does the money go?
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