03-02-2019
02:11 PM
03-02-2019
02:11 PM
I was recently on flight 2835 Columbus Ohio to Pheonix Arizona and am still shaking by how offended I am by the my terrible experience. I was one of the last people to board the airplane and I sat in the first row. I entered the plane with a carryon suitcase and a skateboard that I purchased as a gift for someone. I put my luggage about 6 rows back and and the skateboard about 5 rows accross from it over some other guests luggage where it would fit (I am not upset at all about having to put my belongings behind my seat) I have a hospitality heart and even pursued it by getting my degree in hospitality business management, I am constantly considerate of others. Having to put the skateboard over other guests luggage I was concerned that it would be difficult for the other people to get their luggage from behind it causing a traffic jam in the aisle. I expressed my concern to the Male flight attendant about an hour before arrival by saying "Pardon me sir, I just want to start by saying that I am not concerned with getting off of this plane any sooner than any other guest however I have a skateboard about 4 or 5 rows back that is obstructing other guests luggage when we land can you help me..." He interrupted and gave me a strange look and said, "you want me to get your skateboard?! Why cant you get you're own skateboard?!" I said "sir I'm just concerned that the the guests will get up all at once and I..." I was then rudely interrupted by the flight attendant, "when the bell rings just push your way back and run there as fast as you can" I thanked him then sat next to the gentlemen that were equally appalled by the flight attendants service. When landing time arrived the bell rang everyone got up and once and in a condescending laugh the attendant said "NOW GO GET YOUR SKATEBOARD" it was obvious that there was no way I could wrestle my way to my things, people whom had luggage behind the board were upset because they couldn't get to their luggage, and the aisle was jammed up. The attendant in an annoyed manner yelled to the people struggling to get their luggage, " an you please pass the skateboard up to this kid" (I'm 30) After this ensemble of "service" the attendant inbenounced to my presence right behind him said to a female flight attendant, "I bet he is bringing the skateboard back after using it to return it for money" (as if I'm a broke person beneath him?!?!?!) I Looked back at the guy with awe because I couldn't believe he had said that, he looked back at me then said "oh I'm just kidding with you, have a nice day" How can an airline allow this kind of service? How is acceptable for a hospitality worker to talk down their guests like this HOW are you going to handle this SWA? Derek Hyatt
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