03-15-2019
11:15 AM
03-15-2019
11:15 AM
My issue is the total lack of communication. I tried every option they had on their contact list - phone, email, twitter, facebook and forum. Finally got someone through facebook (go figure) who told me what I already figured out on my own. No flights until Sunday. The most frustrating was waiting on hold for 2 hours - twice - only to be disconnected as soon as it went to 2:01. I ended up flying with Delta. The Airbus was a really nice plane. Delta experience was a lot better than SW. Hard to go back to SW after this experience but I now have miles to use.
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03-14-2019
08:00 AM
03-14-2019
08:00 AM
i used points so basically I would be getting points back from an airline I never want to use again. And now $1,000 out of pocket to fly another carrier. They still aren't answering thier phones.
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03-14-2019
02:00 AM
03-14-2019
02:00 AM
And also thanks for not responding to email, facebook or twitter. Going to bed. Can't wait to connect with a live person tomorrow.
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03-14-2019
01:48 AM
03-14-2019
01:48 AM
Disconnected again at 2 hours. I want to scream. SW you are unbelievable.
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03-14-2019
01:01 AM
03-14-2019
01:01 AM
Thanks - I am still at our villa we are renting. Would not be able to get to airport until tomorrow and don't want to take the chance of going there and then being sent back. Now on hold again on phone - 1:15 so far. If they disconnect me again at 2:00 I will then take up your suggestion to confront someone in person at airport. I am not sure they could have made this more difficult if they tried.
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03-14-2019
12:15 AM
03-14-2019
12:15 AM
Hey SW - you **bleep** the bed on this one. Now i can't even get an email through. Thanks for showing your true colors. Can't wait to never fly your airlines again.
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03-13-2019
11:55 PM
03-13-2019
11:55 PM
I don't do twitter and I hate facebook. WTF??? Why do I need to go out of my way to get help from these people? So it is my responsibility to track these people down to actually help me after I paid them money for a flight??? No **bleep**ing way. I absolutely can't believe I was disconnected after waiting for 2 hours during a social gathering. Now I need to wait another 2 hours for someone to take care of my needs. I feel sorry for the person that answers the phone.
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03-13-2019
11:49 PM
03-13-2019
11:49 PM
After 2 hours of waiting the line went dead!!!!! Are you **bleep**ing kidding me!!! Now I need to start over again. Another 2 hour plus wait!! I literally hate you SW. Never again. Thanks for treating a loyal customer like a piece of **bleep**.
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03-13-2019
11:35 PM
03-13-2019
11:35 PM
I get it that it is a mess right now. However, shutting down the rebooking site and providing a non working number is not cool. They ran me around for over an hour until I finally got a working number and then 120+ minute wait. Very, very frustrating. At 1:48 and still waiting. Trying to enjoy my last night in PV and it has not happened. Have no idea when I will be getting home and have family issues that need to be addressed ASAP. I have other carrier options but want SW to solve this issue.
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03-13-2019
10:22 PM
03-13-2019
10:22 PM
Hey, I just got updated to something stupid because of my first post. Still haven't gotten a response to my complaint, but at least I am now upgraded to some stupid classification due to my posting. Thanks SW!! Very helpful!
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03-13-2019
10:20 PM
03-13-2019
10:20 PM
After getting the run around from SW trying to get out of PV, Mexico I would rate them the worst airlines ever! Thanks!
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03-13-2019
10:01 PM
SW couldn't try harder to totally screw up this situation. Flight back to St. Louis from Puerto Vallarto was cancelled due to weather conditions in Denver - I guess. Got a notice that they were refunding my pre-booking $'s. Only later did I get a notice that the flight was cancelled. Tried to re-book and ran into a one series of roadblocks after another. First, rebooking site was down. Seriously?? Then, no number working from PV into customer assistance. Again, seriously?? Not even the Mexico number they provide. WTF?? I need to get back to St. Louis and they are showing that I can't get a flight out until until Sunday? I finally got a number to call and i have a 2+ hour wait???? And I have to listen to these idiotic SW employees talking about how great their airline is??? SW you really lost a loyal customer with this fiasco. If you can't get me home until Sunday I need to know where I send the bill for my extra accomodations.
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