03-20-2019
03:41 PM
03-20-2019
03:41 PM
I have talked with a customer service individual via Facebook for 3 days and she was trying to get an answer...but she can't find one. It so hard to believe no body at SWA knows the rules of their own auto-cancellation system for committed customers who want to safely book a point to point. This is cRAZY!!!! "I do get why you are frustrated. I know that all you want to know is the rules of the auto cancellation system which it appears that no one in our department seams to know. It is grey as far as the times and I will admit that we don't have a definite idea. The 90 minutes is just safe for any international connection and we are going off of what we have seen working here. I'm trying to find the answer and the right people but it just hasn't happened yet. I am sorry about that"
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03-20-2019
02:59 PM
03-20-2019
02:59 PM
Does anyone know what the system is looking for when auto-cancelling reservations? I have had a huge headache the last week with SWA cancelling my flight out of Belize because I did my own point to point reservation to get back to Sacramento. What are the rule the system uses to cancel? I know you aren't supposed to have 2 reservations that overlap the same time. What about creating your own point to point? how much time do you need between domestic and international flights so the system doesn't cancel one to the tickets? 60 minutes? 90 minutes? I have called customer care many times and I get different answers from everyone I speak to. SWA, you REALLY NEED TO UPGRADE YOUR RESERVATION SYSTEM TO ALERT CUSTOMERS OF A POTENTIAL CONFLICT OF RESERVATIONS. YOU WOULD SAVE YOUR VERY DEVOTED AND DEDICATED CUSTOMERS BIG HEADACHES AND STRESS FROM THIS MYSTERIOUS AUTOCANCELLING SYSTEM!!!
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