1 week ago I contacted SWA to move my flight because my plane appeared to be one of the impacted flights. I was assured by the reservationist that my flight was not impacted. Today when I check my early bird check in I was notified my 6am flight on Monday morning is cancelled. No email to let me change your flight just canceled. I rebooked to a flight a day earlier but was informed I couldn't get early bird check in because that is required 2 days in advance. Most disappointed in the fact that you did not tell me the truth about my flight when I proactively called to get it changed and then lost my early bird check in. As an airline that prides yourself on customer service you failed miserably. My advise to anyone that has a flight booked on a 737 Max 800 no matter what letter it has behind it change it NOW. do not let the reservationist tell you your plane is not the one impacted. Now I have an additional hotel night to pay for because I was not told the truth when I contacted you proactively.
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