04-03-2019
10:11 AM
I understand and understood all what you noted. What I am hearing is American is giving notice of fllight cancellations weeks in advance whereas WN is several days. I think we know that the plane will not be in service until at least early to mid-May, therefore I hope your flight schedule is set until at least that time period and not just several days at a time. My thanks for your great product!
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03-26-2019
09:52 PM
If American is advising their customers weeks in advance of Max 8 cancellations why is Southwest not doing the same? It is such a disservice to your customers to cancel their flights 5 days prior, leaving them without much recourse. I love WN but this is not good CS or planning.
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