Southwest is the best! 10 days after losing my item and creating a report, I was emailed to be informed my item was found. Shipping info and payment for shipping was all I needed to do. 2 weeks after losing my item I had it back in working order! So lucky but so thankful for this process!
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03-28-2019
08:41 PM
03-28-2019
08:41 PM
I apprecaite the kind words and advise. I was able to locate the serial number and I updated my report. Still no luck though.
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03-27-2019
11:23 AM
03-27-2019
11:23 AM
I left my Microsoft surface (silver) with a black detachable keyboard, on a flight from Pheonix from San Antonio (flight 1853). Was sitting in the right side exit row window seat with no seat in front of me. It's in the middle seat back pocket, I'm sure of it. This flight continued on to Burkbank then Dallas. I of course created a report on Southwest's website, also called each of the 4 locations the flight stopped through, still no luck. This laptop has important information that I cannot recover and praying it gets turned in. If anyone happens to see this and has any info I'd greatly appreciate it. (My wife is going to kill me..) Thanks, Kyle
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