03-27-2019
05:09 PM
03-27-2019
05:09 PM
@SWDigits It looks like they are going to hold off on posting points, but SW should be able to start processing the Companion Pass now (which was the part I was concerned of). So, now we'll see how long it takes SW. And yes, it's one thing if it's points, but if it's for another benefit that has an end date (such as Companion Pass), the possibility of waiting almost 3 months for processing is a little crazy.
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03-27-2019
12:20 PM
03-27-2019
12:20 PM
I also feel like we were scammed! We put some effort into spending the $4000 as fast as possible, which we reached last week. We just called, and they said it won't go through to Southwest until the end of the billing cycle - which is in 3 weeks!! And, on top of it, they said it will probably take 2 months after that for Southwest to give us our companion pass. Seeing that this is only good until the end of the year, it's totally annoying that we won't get the Companion Pass for almost 3 entire months after we met the spending goal. There are other ways we could have achieved the companion pass, but chose this one to get us there quickly this year! And now, it turns out that they are just putting blockades up so that we can't get the full value of the pass for a quarter of the year. Please keep me posted if you get anywhere with customer service on this issue.
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