Professional traveler here. While every person affected has a unique situation, for those of us that travel A LOT (I have already secured A+ Preferred for 2020 and Companion Level will be earned soon.), complaining about missing a direct flight and having to make a connection seems petty. No matter your booking status (I am talking WannaGet Away level), you are allowed a free change. My advice? FIRST: Get on the app and see what’s available, take screenshots of your preferred itineraries. SECOND: Call the 800 number and speak to a friendly agent. BE NICE! They will appreciate that you’ve done some researching in advance. Trust me. PRO TIP: If you are kind and accommodating, the agent has the ability to waive fees! Everyone needs to take a deep breath - SWA hates this MAX problem more than we do. Being pissy won’t help anyone. After all, it is about OUR safety.
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