04-09-2019
08:34 PM
1 Love
Thank you for taking the time and replying. Your post is reasonable and I have contacted customer relations. Safe travels
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04-07-2019
04:49 PM
Yep, tried everything you mentioned. Chicago was not the final destination so I tried every route cobination to get her to CVG. You don't really need to respond, I get that SW feels no obligation for the additional $450 it cost me. But I still haven't received my money they said they were refunding for the original ticket. As for what else they could have done, hired someone on the customer service line that actually sounded like they cared and at least provided some empathy. As I said in the original post it was pretty much - got nothing for you so good luck. My treatment then is much like this board, it seems like this is only here to accept no responsibility for taking care of customers and how they have been inconvenienced either in time or money, sometimes both.
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04-07-2019
08:35 AM
No this was not helpful. She wasn't flying to SAT, she was flying from SAT. No explanation from Southwest on why the flight was cancelled or effort to make it right. Seems like a generic response since it really didn't address my two specific issues.
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03-30-2019
08:01 AM
Received a text message at 3:30 a.m. my daughter's flight from SAT to MDW at 10:00 a.m. had been cancelled. Went online and no flights to her destination were available until Monday afternoon. She had just rebooked the return flight the day before based on another text she had received. Absolutely no effort on the part of SWA to find alternative arrangements to get her home on time. Ended up costing another $450 to get her home on AA. I understand the Max 8 issue but cancelling the flight at the last minute and stranding passengers without adequate compensation makes no sense to me. Highly disappointed!
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