I wanted to give an update on this in case anyone else runs into this problem. A customer relations rep told me on the phone that headquarters is aware that the incorrect expiration dates are being assigned to travel funds. She said it’s been happening for months and that there is an open ticket to eventually work on this problem. She could not fix anything over the phone and told me to email again. I still have not been given a resolution so I can rebook the ticket, which is disappointing because the fare dropped again for the birthday sale.
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I called the main baggage hotline and they offered to reimburse me on essentials if needed. I also tweeted at them for some extra attention. Good news is that our bags finally made it, after going through Florida. I was offered a $50 travel voucher for picking them up at the airport myself. Unfortunately, one of my suitcases was missing a wheel but I was offered an additional $75 travel voucher. I’m satisfied!
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06-11-2019
11:57 AM
All three of my bags did not make it to my destination today. I filed a report at the airport, but they have given me no information about where my bags could be. Is there anything more I can do to get them to locate my bags? Will they reimburse me at all for what I buy until I (hopefully) get my bags? I’m traveling with my kids and will eventually run out of diapers and wipes from the supply I carried on the plane.
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Is your supply already frozen? If you choose against dry ice and some of the milk thaws, I’m fairly certain it’s okay to refreeze as long as each bag has some ice crystals remaining. I’ve carried on frozen and liquid breastmilk without trouble much trouble (even coming back from Mexico), places like Starbucks will give you ice. Good luck!
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Thanks! I only used one travel fund, from a purchase made on 11/26/18. I’m hoping it’s a glitch in the system. I’ll try calling tomorrow.
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06-09-2019
09:18 AM
06-09-2019
09:18 AM
Is there a policy that the original expiration date on travel funds can be changed to an earlier date? Here is my scenario: I bought a ticket on 11/26/18 for my son. I canceled that ticket because he holds my companion pass. I used the travel funds to buy him a ticket to fly on 11/25/19 (because I will be switching companions). I noticed the flight price on 11/25/19 dropped, so I canceled his flight (that I payed for with his travel funds) with the intent to rebook at the lower price. The system now says those travel funds expire on 11/24/19 so I can't use them to fly on 11/25/19. The travel funds orginally expired on 11/26/19 but now the system says 11/24/19. Does "using them" alter the expiration by a day??
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Thank you! Hoping it doesn't take 21 days!
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I am planning on taking advantage of the 3 changes I can make to my companion pass this year. If I start with my husband, then switch to my child, can I switch back to my husband in the same year?
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04-02-2019
03:23 PM
04-02-2019
03:23 PM
Can I use a companion pass for a one way ticket? My husband is flying separately to our destination, but on the way home, we are taking the same (2 flights) home. Right now we are on 2 separate reservations. Since I'm about to earn my companion pass, I'm hoping he can cancel the return flights on his reservation and then I can add him to my current reservation as a companion just for the return.
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04-01-2019
02:35 PM
04-01-2019
02:35 PM
I want to make a reservation with my points as a "seat holder" for my child. (She will have my Companion Pass, once I earn it later this month.) Can I buy a ticket for a minor without an unaccompanied minor fee?
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