04-02-2019
06:30 PM
04-02-2019
06:30 PM
@dfwskier wrote: By your last sentence, I am unclear about whether you were put on the flight you wanted or not. Not originally, because all direct flights were either cancelled (the one i was on) or fully booked. I opted for the least painful option, which starts our journey home 3 hours before and ends 30min after my original flight times. Only after 2+ hours of a phone call did SWA cave in and allow me to re-book on a flight of my choosing; prior to that decision, they wanted me to pay the fare difference to upgrade from Wanna Get Away to an Anytime or Business fare if i wanted to move my flight from the one they automatically put me on (which was starting 4 hours before my original flight time and getting in 30 min after).
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04-02-2019
05:47 PM
04-02-2019
05:47 PM
@dfwskier wrote: YOU HAVE THE ABILITY to tell the airline that you do not like the new flight and find it unacceptable. That's the core of the issue. they would not let me change to ANY flight i wanted, ONLY those that had Wanna Get Away availability! HOWEVER, on that day AND the day after there are NO other flights available with Wanna Get Away fares available. NOTHING. Any other flights they wanted to charge me the fare difference! It took 2+ hrs to get them to finally agree to waive the fare and book me on another flight! And how fun will it be to go from a a2.75hr direct flight into a 6+ hour journey with a 2hr layover..ugh...
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04-02-2019
05:28 PM
04-02-2019
05:28 PM
Took me nearly 2+ hours to get them to change me to a flight that had no availability in wanna get away.. and when they agreed they came back with a worse flight than before! I said "hey, what about the 5:40..." silence.... "oh, that would work too!"... 20 minutes later they jumped through all these hoops apparently, rebooked us, which of course resets our Early Bird postion, so i can kiss any use of that goodbye...
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04-02-2019
05:04 PM
I have no issue with them having to adjust the schedule, i get it. But telling me they can't move me to that flight because I have a "want to get away fare" and I need to pay a fare difference is ludicrous. If they cancelled the flight and they move you to something way out of whack from your original schedule, you should be able to call them up and have them move you w/out penalty. If i initiate the change, then yes charge me. But SWA initiated the change and moved my flight time more than 4 hours from its original schedule. And offered 0 compenstation, telling me "your flight was proactively cancelled as we make adjustments to our operations to accommodate the grounding of the MAX 8 Aircraft. Because we are acting in compliance with FAA regulations, these cancellations are outside of our control, and thus we would not issue a goodwill gesture." Essentially.. F'off...
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04-02-2019
04:02 PM
04-02-2019
04:02 PM
There is space! Just not "wanna get away" fares. Basically because I was smart, and bought my tickets early on for a low price, I get screwed.
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04-02-2019
03:57 PM
Are you kidding Zevsupport? I'm on the phone w/them for this very problem! They moved our flights 4 hours earlier from our original departure, removed us from a direct flight, and threw in a 3 hour layover in BWI. If i want out of that "new itinerary" they want me to pay! Its unreal.
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04-02-2019
03:16 PM
04-02-2019
03:16 PM
I'm irate right now. We were booked on a direct SWA flight from MCO to MHT on 4/27, 8:30pm. The flight changed to 7:40pm, not a big deal. Today, I'm told that the direct flight is cancelled, so they put us on a 4:40pm through BWI with a 3 hr layover, getting into MHT around 11pm. We have scheduled plans in the afternoon on 4/27, so I called to say "hey get us on the 6:30pm with the 50 minute layover in BWI" Know what i was told? You have a "want to get away fare", you have to pay if you want to be on that flight?!? What? SWA cancelled the flight, and wants me to pay to have the flight closer to my original departure!? we're not talking about a 30-60 minute difference here, we're talking a 4 hour difference from our original booking! Am I the only one that thinks this is ridiculous?!
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