04-03-2019
10:19 PM
I received this message via email: Hello friends, We've confirmed the change to your trip. Below you'll find your updated itinerary. I didn’t change my flight. It appears to have been cancelled...it no longer shows on the website. I can’t even make the less expensive, twice as long (with layover) flight that Southwest rescheduled me for without consultation or even apology or offer of a credit. Incidentally, I’m signed up for text notifications and didn’t get one. I’m lucky I noticed this email given the regular promotional ones I receive. Now, I can’t get a hold of anyone. Wait times were long and when I finally input my phone number for a call back “in 45 minutes” I did not receive one. This is ridiculous...how can I reach someone?
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