Thank you everybody for yoir input. I have heard back finally from Southwest and a full refund is being issued to my card. " While we did our best to reschedule flights in an effort to limit the impact to our Customers, we understand that you were disappointed by the changes. In this situation, we do not provide reimbursement or compensation; however, if the available flights do not meet your needs, you can contact us to cancel and refund the reservation, or you can rebook the reservation for another date as long as travel takes place within 14 days of the original reservation. Since you canceled your reservation given the change to your scheduled travel, I have requested a refund of $XXX per Passenger (which is equal to your one-way fare), which will be processed to the account ending in XXXX within 30 days." I appreciate you all taking the time to respond.
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This morning I received an email from SW changing our original booked flight to a much later booking that did not work in with our plans. In trying to reschedule a better option online, all I got was constant error messages and I was unable to do anything on the website. I tried calling but was told the hold time would be 71 minutes - obviously impossible when calling from England on my mobile phone. :( Subsequently I had no choice but to book a new flight with another airline. The problem is only after I cancelled my rescheduled SW flight was I informed that there is no actual refund but a flying credit instead. This was not made clear on the page before pressing the 'REFUND' button. I understand Wanna Get Away flights are usually non refundable in the true refund sense, but surely as SW changed the agreement, the circumstances are outside the regular guidelines? I've searched for hours online for an answer to this to no avail. We have already booked all our other internal flights with SW - a further 3 flights. We will not be returning to the USA in the foreseeable future after this big trip so a flight credit doesn't work for us - it's literally money lost. I have emailed the airline and am awaiting a response but I feel nauseous just thinking about this as it was a 2 person fare, so not small change. Has anyone had a similar experience that can reassure me?
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