I too was affected by this change. I worked so hard to coordinate flights that would work for me and my sister who lives on the other side of the country. We are having a big celebration in Las Vegas and then we leave there to go visit our father in San Antonio. They wanted to change the flight from 12:05 p.m. to 7:55 a.m. leaving Las Vegas. It was supposed to be a non-stop flight. Now, we have a layover in Dallas for 1.5 hours and instead of us getting in at 4:45 p.m., we are now getting in at 8:00 p.m. Then, Southwest changed my sister's NON-STOP flight from San Antonio to LAX from 11:55 a.m. to 8:55 p.m.!!! I had to fix that one as well as the one leaving Las Vegas! I understand the whole 737 fiasco, but to take away the non-stop flights. Trying to change them not by a half hour, but by many, many hours? Granted, customer service was very helpful in getting these flights changed to what would work "better" for us; however, she never once apologized for the inconvenience. Not only did it affect mine and my sister's flights, it also affected by best friends flight who supposed to fly into San Antonio with us and then fly into Houston to go home. I get that safety is first, but where is our (meaning all customers affected) compensation for the huge inconvenience? Isn't it recognized at all that the original flights chosen were chosen for a reason?? Plans have been made around the original times. Now, those plans have had to change. Now our non-stop flights have turned into layovers! I heard that s ome people are getting charged more because of using older planes and the fuel costs. Is that right? No! I am a first time customer of Southwest, too and this is my first experience with them. Lovely.
... View more