I try to plan ahead as much as I can because I have a small family that doesn't have a WHOLE lot of money, but we do what we can. This gives us plenty of time to save and make arrangements for our dog and kiddo. I booked a trip to Portland quite some time ago. Just got an email Friday about the MAX 8s getting pulled and was pretty floored to see my flight had changed. We went from a 3 hour, non stop flight (a steal!), to an 8 hour flight with changes that got in very late. Holy cow. I tried to call and like many others I had a long wait time. So long I called once every day until I ran out of time. I would have just changed it via app or website but it only gave me an option to cancel. So I finally spoke with someone today and I'm just... disappointed. I was really only given one viable option for a flight. And my early booking counts for nothing? Wow. So now I'm at the bottom of the queue even though I booked months ago. How was I supposed to know these planes would get removed from the fleet? And what's this whole I can rebook at no additional cost? Do I get reimbursed for the cheaper flight? Who knows. I know things happen but just kind of disappointed with the customer service regarding this incident. I'm usually the biggest southwest fanboy but this really messed with all our plans leading up to the travel date and arrangements we made once we got there. Feel free to share your experience below.
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