04-23-2019
10:40 PM
Forget the points, they zeroed mine about 70,000. Originally they never expire. They now zero them after 24 months. They will say they notify before zeroing, however that’s not the case. The last two years I have not traveled. The 4 to 5 years before I held 3 companion passes ( only used once) the paperwork from that time period states that the points never expire. I suggest contacting your state attorney general if you have been zeroed. I am looking to see if any class action suits have been filed. At best it’s false advertising. Must likely they changed policy and are hoping people don’t file. I do have 6 techs working for me that will stop company paid air travel with southwest by Friday. i will let them know to use their points ASAP. its ashame SW has decided this course I know it’s a new generation with different values. My generation just calls it theft. good luck to all
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