05-20-2019
07:45 PM
Had to cancel the last leg of my flight due to a headache and now being penalized by "no show" policy. I let a customer service agent of the situation after the first leg of the flight.... well before the 10 minute requirement and she said "no problem." Now I am not receiving credit for any of the flights toward my A List. Blake in Customer service accused me of trying to get a cheaper fare by skipping the last leg. Basically called me a liar. Said I would have had to cancel the last leg before I got on the first leg - when I didn't feel ill! I have told so many people about how great SWA is - and I can't believe that they would risk losing such a long term customer over something so petty. Spent 15 minutes waiting on hold to talk with the A List customer service and then 40 minutes having Blake talk to me in a condescending way. So disappointed in SWA - don't think it is the same company that it was in years past.
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