05-23-2019
02:56 PM
I recently purchased Southwest flights for my grandchildren travelling with my wife and myself. I had to make some last minute changes and cancelled the flights. Southwest advertises that cancelled flights are eligible for Travel Money for use within a year. When I tried to use the funds, I was told that I could not use the funds, even though I paid for them on my credit card; that only my grandchildren could use them. This seems harsh. Has anyone else run into this issue?
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