FLT 1133, BNA TO.PHX.. CHECKED BAG FULL OF TOYS AND CLOTHING FOR 1ST, NEW, GRANDDAUGHTER. UPON CHECK IN I WAS TOLD MY BAG WAS 4 LBS OVER WEIGHT. HUSBAND AND I BOTH REPETELY ASKED HER TO REMOVE HER HAD FROM BAG. (BECAUSE OF WEIGHT ISSUE. SHE DID NOT.) HAD TO PAY $75 FOR EXTRA 4 LBS. !!!!!!!! WAS AFFRAID TO RAISE AN ISSUE BECAUSE, I WAS BOILING MAD AND I DIDNT WANT TO BE REMOVED BY TSA. AFTER GETTING THROUGH SECURITY, AND SPEAKING TO A FEW PASSENGERS AND A SW ATTENDANT. I COULD HAVE TAKEN THE EXTRA WEIGHT AND BUT IT ON MY CARRY ON. WAS NEVER OFFERED OR SUGGESTED. WHATS 4 LBS. NOTHING. COULD HAVE EASILY DONE THIS. I HAVE NEVER COME ACROSS A AGENT FOR SW, SO RUDE, HURRIED, IGNORING, DID NOT CARE. THE FLIGHT TIME CHANGED 3 X IN A 24 HOUR PERIOD. I UNDERSTAND THE 727-800 SADDENING ISSUE. BUT IS THIS THE WAY YOU RECOVER LOSSES. THE INSIDE OF THE PLANE WAS FILTHY. I HAVE PICTURES. I HAVE NEVER EVER HAD SUCH A DISGUSTING EXPERIENCE WITH SW EVER. And no, I did not know of the weight limit. On flight now. Spent 1hr and 15 minutes looking for it. Receipt for 19.50 (est) per pound says nothing and doesnt even have weight of bag. Is this the way you are recovering your $.70 a share from. I have understood a huge gross overweight. But 4 pounds, I could have put in my personal carry on bag. And the fact this solution nor ANY SOLUTION was NOT offered. IM SICK!
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