I love Southwest airlines...the planes, the flight attendants, the pilots and ground staff. Everyone is friendly and tries their very best to make traveling a joy. I respect the company too, in almost all areas... BUT, the inability to search for unused travel funds by Rapid Rewards number is a transparent trick to milk customers of their money without providing a service. It's a way for the company to profit from flyers' lack of good accounting, and it reflects poorly on the company's mission and stated values. Come on Southwest! We want you to be profitable and successful, but there's no need to "hide" our money which is, of course, working capital for you. Let's make this easier for everyone. Link unused travel funds to the flyer's Rapid Rewards number. Thanks for your consideration. P.S. You still get to use the cash when it's in your accounts.
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