07-10-2019
03:56 PM
This just happened to me as I returned from Vacation. Someone booked a flight from Baltimore to Las Vegas - and used up 40,000 points. They changed the email address on the primary to avoid notifying me. Were you able to resolve anything? Im talking with the Executive Customer service after a 1 HOUR WAIT. Hoping they can investigate and restore my points. They should easily be able to identify who flew with that reservation and put a block on them in the system so they can't fly southwest anymore. Any additional information is greatly appreciated.
... View more