07-24-2019
12:16 AM
I should have had 2 ticket numbers for credit from my NY trip in March. Fare was lowered after purchase and they said it would be credit and not returned to me on my card. That was fine but come to find out the lady who was supposed to issue it did not do it correctly. She had sent me two separate emails with 2 different ticket numbers in each. I remember the lady having trouble. The phone actually cut off when I was placed on hold, she had never called me back but I assumed the ticket #s would work. The customer support team SEES the credits but no ticket number attached. I’m trying to book my husbands and my flight to LV by tomorrow in order to avoid higher flight fees but no one can help me besides “ emailing “ for a LUV VOUCHER. Who can help me ? As well as southwest should honor the lower fee currently if it raises right?
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