It has been a month since I informed SW that 160,000 points were stolen from my account and I am still waiting to hear back from them or have the points redeposited back! This amount constitutes grand larceny theft. This was done in 3 transactions using the points as cash to buy an American Express gift card, Wine.com and Flowers.com, which can be done online. They did not redeem for airline tickets. The hackers changed my email and phone number so I did not receive usual email notifications of account activity. It is a flaw in the SW system that the user is not notified if there is a change in their account or email. Also, the SW iPhone app does show all your account activity making it difficult to monitor when traveling. This is very frustrating and don’t know why it is taking them so long to “investigate”. I expected better customer relations from Southwest, instead of no response or communication. Watch your account!
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Yes, you can book your ticket using your RR points and then add a companion to that flight. I have been doing it for years. As a matter of fact, I usually accumulate enough points just using the Rapid Rewards Chase VISA to qualify for the companion pass and accumulate enough RR points through spending (vs. qualifying flights) to get all our tickets by redeeming points. I rarely need to actually purchase a ticket.
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