08-04-2019
06:52 PM
I’ve called in to complain a few times and no one has gotten back to me. I boarded my plane in Las Vegas on June 5, 2019. I boarded last and the overhead bins were full so the flight attendant said he would check my bag because there was no room in the overhead bins. I couldn’t think that fast because everyone was in a rush to take off. They grabbed my bag so I would sit down and then I realized my laptop was in my bag and it wasn’t packed tightly because I was going to use it on the flight. When the plane landed and I got my bag, my laptop screen was shattered and the computer had a dent in it. I have called about this but no one has gotten back to me. It is brand new, I bought this computer in October 2018. I love Southwest Airlines, I’m very upset that this happened and I feel Southwest Airlines should pay for the compare to my computer screen. Please advise. Thank you in advance.
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