Southwest Airlines it is so sad that I have to write this but today after noticing that my plane trip was booked wrong, I had to re-pay almost $300 to rebook another flight. Seeing as I fly almost 6 times a year the customer service has always been excellent, but after todays incident SADLY I will never fly with you again. The supervisor, Rich, who was called to help me did absolutely nothing to make me feel better and even after I told him that I always use them and that I would not be using them again if he couldn’t help me like they have in the past and he just shrugged his shoulders. Seriously I wasn’t asking for a free flight but how about making me priority since I had gotta A and now have to wait for the C section. Seriously Southwest Airlines your Customer service skill have some major work that needs an updated. Being someone who works in customer service I can say that I would never let the customer leave unhappy. I guess when your multi million dollar company the people who actually make you that money don’t matter because I’m just one but that sucks and says a lot about your company’s views!!!!
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