Hi, I want to thank everyone for their answers and encouragement. I've willingly flown only once since then, in 2010. Had a great trip. But, that airline was acquired not too long ago by another airline. Their customer service was outstanding. But, their corporate existence was fought by competitors from its founding because of ownership and management. Perhaps they feared the customer service one of its owners is renowned for? The trip in 2013 was compelled due to a family situation. As for the incident in 2008, I got to see the door being shut on what was supposed to be my LAS-IAD flight! This was a RNO-LAS-IAD routing which ended-up being RNO-LAS-BWI instead. With the original routing, I would've been at home by 10:30 PM that night. Instead, I got home at 3:00 AM as I live 70+ miles from BWI. Imagine trying to get a taxi at almost 1 AM at BWI with a driver willing to take a fare to Northern Virginia! BTW, I live under the downwind of 19L at IAD. Between the way I was treated by that airline's representatives at LAS and BWI (and at IAD where I had to go to pickup my suitcase after putting in a day at work (There was room on the original plane for my suitcase. But, not for me! I guess either the ramp people at LAS cared more about customers than customer service in the terminal did. Or, freight was more important than people.), and being sent 70+ miles away when I live about 8 miles from IAD, it left quite an impression. But, as we say in the business I just retired from, 'Customers give you one chance to make a bad impression. Don't make it.' As for the airline, while they are supposedly "legendary" for customer service, I didn't see it that day. So, I'm taking a chance. Perhaps it's not "fair" to judge an industry by one horrific experience with one business. But, it happens in cable all the time! If this flight goes well, I'll might try flying again. There are a couple of places in Europe I'd like to go to next year. I realize much has changed for the airline passenger "experience" since my first trip in 1965. So, I'll see what happens and share with this forum how this trip with Southwest goes. Thanks for letting me share.
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My question for the forum is what have been your experiences with Southwest when your inbound flight is delayed and standbys have already been boarded on the connecting full flight you were supposedly confirmed on? Did you receive any compensation? When this happened to me, all I got was a $75.00 voucher good for 90 days on any full-fare ticket on that airline. This happened in 2008 and the outcome was extremely unpleasant with me arriving home in at 3:00 AM almost five hours past my original scheduled arrival after having to take a taxi over 70 miles from the airport I was re-routed to. I've only flown twice since then, in 2010 and 2013. And, only taking direct flights. After driving cross-country every year since, I've decided that after almost eleven years to “put feet to my Christian faith” and give Southwest a chance with connecting flights. While my trips require connections, I've hopefully “padded” my schedule with enough time between flights so delays won't impact connections as much. Any suggestions? Thanks in advance for your response(s)...
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