09-18-2019
08:25 PM
Scheduled on a 1:45 out of Ft. Lauderdale connecting through Orlando to Chicago. - Flight 1559 was delayed leaving by an hour - Gate agent in Ft. Lauderdale dismissed my idea to get on a different flight because of the tight connection (now) in Orlando. She assured me that OPS was holding the Orlando to Chicago flight for the 8 connecting passengers - Landed in Orlando at gate 109 and was told that OPS was holding the Chicago flight out of gate 110. Hustled down that football field length to find that connecting passengers from Ft. Lauderdale were not allowed to board (door still open) because we couldn't be assured that our checked baggage would make it. I had carry on only - yet the gate agent wouldn't let me board. - got booked on a flight 5 hours later and received $100 Luv certificate and $17 food voucher. was handed boarding position C@% - my original position was A23. requested a comp upgrade to A1 - 15 and was denied - headed down another 2 football fields to Gate 128 hoping to buy an upgrade for the 8:15 flight to Chicago. no agent there - too early for the flight - Gate agent at 126 offered to get me on a connecting flight through Columbus that left in 10 minutes. He booked me and I hustled back down the field to Gate 109. - they closed the door early because of approaching weather and I was denied boarding - the gate agent at 109 rebooked me on the 8:15 flight and handed me a worse boarding position that I had 20 minutes earlier - she was glad to take my $40 to upgrade after 20 minutes of working with Command Central on why I had been scheduled on 2 different flights in 10 minutes so...my recommendation: if SWA has a A-List or A-list Preferred customer who gets bumped around and put through the hassle, the least you can do is offer a complimentary upgrade to A1-15 on the next flight - certainly if they were already close to there in the fist place. Nice people from SWA all along the way through this bungled journey.- but not resulting in customer satisfaction. I am sure I am not the only road warrior who has experienced. Thanks for reading the rant.
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