Yes I agree, they do cancel and what you stated is correct, she should have been notified and given the option to accept or deny the change but unfortunately she was not notified and or given the option which was my complaint. She arrived safelly and Southwest has used her a luv voucher and resolved the issue so all is well.
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10-30-2019
05:55 AM
10-30-2019
05:55 AM
I purchased my mother a ticket to fly from ATL to BWI non-stop only for her to be told upon arrival that she had to flry from ATL to TPA then to BWI. This is not what I paid for nor was she alerted of the change before getting to the airport. Now my 78 year old mother is in the back of a freaking plane headed to Tampa then to BWI when she was "A" section when I checked her in yesterday on her original flight. GET IT TOGETHER SOUTHWEST!
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