11-21-2019
09:46 AM
11-21-2019
09:46 AM
Again, much appreciated. It's my opinion. I do see that yet again Southwest has responded with one of its own. Historically your answers too have been quite precise in policy and procedure and supportive of SW. Frankly who has this much time to respond to that many concerned SW posts, an employee? LOL
... View more
11-21-2019
08:40 AM
11-21-2019
08:40 AM
This is comical, judging from your history of posts it is very clear that you represent the organization in a benign status. Frankly this reaffirms that their actions are poor in choice. Regardless of the outcome I enjoyed a sound night of sleep. Yes I will take my money elsewhere, which is my greatest voice. I appreciate your response and desire to coach me to elitist status, however I can assure you I am well beyond. LOL
... View more
11-21-2019
06:30 AM
11-21-2019
06:30 AM
I am not a Southwest-er when it comes to flying. I chose SW to fly to Aruba to accompany two friends and be together. On our return we had an opportunity to avoid a 3.5 hr layover in Baltimore due to a flight going to the same destination and departing in only 30 mins one gate away. After checking I learned that there were 4 seats available on this flight and no one waiting in the wings. Because we were not elitist members, they would not allow this switch without charging us 38,000 points. What? That flight left 30 minutes later with 4 open seats while we waited 3.5 hrs to later be delayed another 35 mins. Their response to my email ultimately stated that in doing so this is how they stay competitive to keep fares low on more popular flights. I rolled the dice when I booked. Who knows what will be available when that time comes and you're waiting. Poor customer service, but the reality is we are held captive by airline standards. Has anyone successfully pulled this off without being an elitist? By elitist I mean not just being a member and having a credit card.
... View more
