12-03-2019
11:22 PM
My name is Edna Norman and I am a frequent traveler with southwest. I was heading home on Sunday night to Baltimore on the 7:55P flight. As I always do I upgraded to the A group, got into the flight, put on my seatbelt, covered myself in a blanket, pit my head phones on and went to sleep. Next thing I know I was woken up by the ticket agent, escorted out with my luggage. She proceeded to say that one of the flight attendants thinks I tripped on someone and that I was intoxicated. She proceeded to tell her that I was sleeping and she didn't care. I had to sleep at the airport because due to financial reasons I could not afford a hotel. The weather was bad so calling an Uber would have been expensive. I had to miss. Day of work which at this point I can't afford. It was humiliating to say the least and I felt like I was for some strange reason picked on.
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