After flying on his 3rd and 4th Southwest Airlines flights, my 5 year old has become obsessed with all things Southwest. He talks about our trip, his desire to fly again, his dream of becoming a pilot specifically for Southwest in the future, and absolutely loves watching videos on YouTube related to Southwest planes. He has a favorite video in particular, the painting of the Tennessee One plane. My mom reached out to customer service in an effort to find out the name of the song featured in the video, we hoped we could download it. Not only did Michael answer her question, he also sent my boy a care package with a signed poster of the Tennessee One plane, a lego plane (his other obsession!), and a luggage tag for future flights. The customer service experience is above and beyond! My son has carried his lego plane proudly everywhere we've gone recently and has his poster framed and displayed in a place of presidence in his bedroom. This memory will surely be a vivid one for him and I'm so very grateful! Thank you to everyone who made that care package happen, but especially for making a little boy feel so special!
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