03-16-2020
12:14 PM
4 Loves
I called in due to having to cancel my flights out of the country. I had SW credit that needed to be used by 3/30/2020. We booked this Spring Break vacation with our kids using the Travel Funds. The credit did not cover the entire flight cost, so we paid additional dollars to complete our reservation. Today I called in & asked about what would happen with my travel funds if i canceled. I was told that there was NOTHING that could be done except to call in the day after my travel funds originally expired & then they would extend the expiration date MINUS $200 (extension fee) for 6 months. If I don't remember to call in after credit has expired, then I lose it all. Our resort has refunded us our entire amount for our trip already, why can't Southwest work with us on these Travel Funds ???? I am extremely upset and disappointed! I was not asking for a refund for any of it ! We are going to rebook for this summer!!! I just wanted ALL of my travel funds to be extended without penalty since this is beyond our control! I mean this is a pandemic!
... View more
12-17-2019
09:10 AM
12-17-2019
09:10 AM
HI, I have travel funds for my husband and I , but we want to use points to pay for our 2 children's flights. When i go to do it says that I cannot book a child without an adult. How do i go about doing this ?
... View more