01-03-2020
11:35 AM
I as many work hard for my money and the joy to be able to take my family on a trip that requires air travel. I also spent 10 years in financial analysis in the airline industry so I know a bit about policy tactics. I had to cancel a trip due to a hurricane tearing through Panama City, FL causing our family to have to rebook the dance national to Galveston, TX. I rebooked and I had $600 of funds left to use. The expiration date was 1.1.2020. In the main body of the cancellation email, the message states to apply the funds before the expiration date. It doesnt say in the main body to complete the travel by the expiration date, which would be EXTREMELY easy to state in the MAIN BODY messaging. So shame on Southwest for burying that key necessity in the FINE PRINT. If a representive, once you discover this error you have made says, "read the fine print at the very bottom" the Company, their attorneys and their marketing department who approve every bit of the layout ought to be shamed for skillfully and intentionally bilking consumers out of hard earned cash. And what does Southwest mean by Transparency? I would not have expected Southwest to take $300 of unearned money just to issue an extension (which they contributed to that error). Agregious.
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