01-13-2020
05:00 PM
01-13-2020
05:00 PM
I bought a ticket to Sacramento from Kansas City for $199 for Dec. 24 2019 flight and used my travel voucher of $9.99 which expires Jan 9, 2020. I paid the rest using a credit card for $189. I am so glad the ticket was cheap because if if it was say $300 anThe ticket went down by $18, then $22 next. So I was happy I am saving $40. When I checked the website for my travel funds, the $40 savings was not there and they said since I used the 49.99 travel fund and mixed it with my cash, whatever savings I got should be used at the expiration date of the old travel fund I used. That policy is ridiculous. Glad I lost only $40 so I really did not save anything. I thought Southwest advertises no charge for cancellation and you get a travel voucher but reall not worth it if your tavel voucher is soon to expire. If I have cancelled the entire flight then I need to use the travel funds within the expiration date of the old travel fund i used in booking which means Jan. 9 in this situation. I will start shopping around for other airlines than using Sputhwest all the time. This company is a cheat.
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