02-18-2020
02:36 PM
02-18-2020
02:36 PM
I flew New Orleans to Atlanta to IAD yesterday, on 2 different bookings but both SW. In New Orleans, I was not allowed to checkin my baggage up to IAD by the agent, due to separate booking for ATL - IAD. I was told to go to ATL baggage claim counter, re-checkin bag, go through security and board IAD flight, even though there was only 1 hour gap between flights. If I dont pick bag in ATL, I was told by SW agent that will Fedex the bag to my home in Virginia at my cost! All just because I had 2 different Record Locator bookings!! I need response from SW before I make this complaint public on all forums...Booking# KKWBTU from MSY-ATL and conf# QLATAT from ATl-IAD on 2/17/2020
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